Overview
TyoReport (“we”, “our”, “us”) is a field service documentation platform operated by TyoReport. This policy explains what data we collect, why we collect it, and how it is handled. By using TyoReport you agree to this policy.
Data we collect
- Account data. Email address and password (hashed) when you create an account.
- Company data. Company name and logo you provide during setup.
- Report content. Voice recordings, photos, and text you submit when creating reports. Voice audio is transcribed and the original recording is stored temporarily during processing.
- Usage data. App interactions, error logs, and performance metrics collected via Sentry and similar tools to help us diagnose issues and improve the product.
How we use your data
- To generate and deliver professional reports to your clients.
- To authenticate your account and enforce your subscription plan.
- To diagnose bugs and improve product reliability.
- To send transactional emails (report delivery, account notices).
We do not sell your data or use it for advertising.
Device permissions (mobile app)
The TyoReport mobile app requests the following device permissions:
- Microphone. To record voice notes that are transcribed into report content.
- Camera. To capture job site photos attached to reports.
- Photo library. To let you select existing photos from your device for inclusion in reports.
None of this data is shared with third parties beyond what is necessary to deliver the service (transcription, file storage).
Data storage and retention
All data is stored in the United States (East US region) using Supabase (PostgreSQL) and Supabase Storage.
Report media files (photos and processed audio) are retained for 90 days from the date the report is created. Account data is retained for as long as your account is active. You can delete reports at any time from within the app.
Third-party services
We use the following third-party services to operate the platform. Where report content is involved, it is transmitted to these providers solely to deliver the service.
Each provider has its own privacy policy governing how it handles data. Your report content is not used by these providers to train their models under our agreements with them.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by emailing us at hello@tyo.report. We will respond within 30 days.
Changes
We may update this policy from time to time. Material changes will be communicated by email or via an in-app notice. Continued use after changes constitutes acceptance.
Contact
Questions about this policy? Email us at hello@tyo.report.